Refund & Cancellation Policy

Effective from 22 October 2026.

Free trial

Every new account starts with a free trial. No payment is collected during the trial, and nothing is charged automatically when it ends.

No automatic renewals

All plans are prepaid. We never charge you automatically: you choose when to renew from Plan & Billing.

Cancellation

You can cancel at any time from Plan & Billing → Cancel plan. Your plan stays fully active until the end of the period you have paid for. After that, your account moves to the Free plan if it is within the Free plan's limits; otherwise it becomes read-only, and you can still view and download your payslips, reports and documents.

Refunds

• Monthly plans: not refundable once the month has started.
• Yearly plans: if you cancel within 15 days of your first yearly payment, we keep one month's charge at the regular monthly price and refund the rest. For example, if you paid ₹28,788 for a year of a plan whose monthly price is ₹2,999, we keep ₹2,999 and refund ₹25,789, plus the GST on that amount. After 15 days, yearly payments are not refundable.
• Upgrades: the pro-rated amount paid for an upgrade is not refundable once the upgrade is active.
• Duplicate or failed payments: if you are charged twice, or charged for an order that was not activated, we refund the extra amount in full.

Approved refunds are processed within 7 working days to the original payment method. Your bank may take a further 5–10 working days to show the credit. GST is refunded along with the amount, and a credit note is issued.

How to request a refund

E-mail info@briltus.com with your company name and order or invoice number. We reply within 2 working days.